The Information Comcast Collects and How It is Used and Shared
We want you to understand what kinds of information may be collected about your use of the Websites and Web Services, and what we might do with that information.
Comcast collects two types of information from people who use its Websites: (i) information that identifies a particular person using a Website, and (ii) information that provides facts about a person without identifying him or her.
Information that Identifies Someone
Information that identifies a particular person could be a name, address or email address, for example. We will not share this information with an advertiser, and we will not share it with another Website or company, unless you tell us to (for example, if you want to post information from the Web Services on your Facebook page or you want to use the Web Services to tell your Twitter network about content you are watching).
We also use this kind of identifying information to provide services to you. For example, we may use it to confirm your identity when you login, or to communicate with you. Sometimes we use other companies to help us provide our services. We may share your information with these companies, but they are required to protect it and to use it only to provide services to you.
Information that Does Not Identify a Specific Person
Information that does not identify a person could be a non-personal record of online activity, or information you put in a profile – like your zip code, your age or your gender (when it’s used without your name). We routinely collect this kind of information and use it to improve your experience, -for example, by showing you content that may be more relevant and interesting to someone like you. Sometimes we share this kind of non-personal information with other companies that help us deliver and improve our services.
Your Information May be Shared Among Comcast Companies
The Web Services are provided by various companies that are part of, or affiliated with, Comcast. We may share your information among these Comcast companies so we can make it easier for you to use several Web Services seamlessly. Also, if you use the Web Services in connection with other Comcast services (for example, to set your DVR online to record a show on your television), we may need to share your information with the Comcast companies that offer those services, too.
Disclosure of your Information
We respect and protect your privacy, but it is possible that we may be required to provide information about you to a court or law enforcement agency. We will only disclose your information if we are legally required to do so—if we receive a valid subpoena, court order, or search warrant, for example.
You may choose not to register for any one of the Web Services (or for all of them) if you do not want to share information that identifies you when you use that Website.
If you do register, we will give you a chance to create a profile. We may use some of the information in that profile to choose the content we think you would like to see.
When you register, we may also send you email about other products and services. You may choose not to receive these messages. However, we will still send you email with information about the specific services you use.
Blogs and Forums
If you choose to post information on blogs or forums on the Websites, it will not be private. Once the information is posted, other users may copy or store it.
Transferring Information to Social Networking Sites and Services
You may choose to use social networking Websites to share information from your CN Web Services profile, or information about what you do when you use the CN Web Services. If we get instructions to send your information to one of these Websites, with your valid CN Web Services login information included, we will accept the instructions to transfer your information.
The term “Personally Identifiable Information” or “PII” refers to information that identifies a specific person, such as the person’s name, address, email address, or social network login. The term “Non-Personally Identifiable Information” or “non-PII” refers to information that is demographic, aggregated, or does not otherwise identify a specific person, such as a person’s age, gender, ZIP code, or other information when that information is not used with Personally Identifiable Information.
2. Comcast is a Member of TRUSTe
TRUSTe does not review or certify the privacy practices related to any other Comcast Websites, software programs, products, or services including Comcast Digital Cable with On Demand, Comcast Digital Voice, Comcast High Speed Internet, XFINITY TV, XFINITY Voice, XFINITY Internet, or the XFINITY TV Store.
3. Collection of Information
Comcast, or third parties acting on Comcast’s behalf, routinely logs Non-Personally Identifiable Information that is automatically generated when all users visit or use the CN Web Services, as a by-product of the user’s activities (“Web Log Data“). This information includes, but is not limited to, Internet protocol (“IP“) header information that is automatically passed between a user’s computer and the CN Web Services, such as the computer’s IP address, the browser being used at the time, and the URL of the webpage on the CN Web Services that the browser requested. This information may also include details relating to the activities users perform within the CN Web Services, such as what links they click on, in what order they access specific web pages within the CN Web Services, and the search queries they perform on the CN Web Services.
Some of the CN Web Services allow you to store certain details and preferences that help you personalize that service (“Preference Data“). This Non-Personally Identifiable Information may include ZIP code, age and gender. Comcast may store Preference Data in a cookie and place it on your computer. We do this so that you do not have to enter this data every time you return to the CN Web Services. We may also use the Preference Data to deliver other personalized services and features of the CN Web Services.
Comcast asks you to provide certain information when you initially register to use the CN Web Services and then afterwards may ask you to provide additional information when you use certain CN Web Services for the first time. In addition, Comcast also collects information about your use of the CN Web Services as a registered user. This table summarizes the different types of information that we may collect from you when you register for the CN Web Services and use the CN Web Services as a registered user.
- Registration Data:
- When Collected: When you create an account for the CN Web Services or subsequently modify your Registration Data
- Representative Examples: First and last name, username, password, e-mail address, mailing address, phone number, gender, and date of birth
- Profile Data
- When Collected: The first time you access certain CN Web Services after you have created an account or subsequently modify your Profile Data
- Representative Examples: Additional e-mail addresses, social network username, lists of people to connect with through certain CN Web Services, and notification preferences
- Activity Data
- When Collected: When you log-in to your account and use the CN Web Services
- Representative Examples: Flagging or rating content, posting comments, sharing URLs, and content and data feeds from non-Comcast social networks or services
Most CN Web Services have their own pages where you can manage certain portions of your Registration Data and Profile Data relevant to that specific site.
4. Use of Information
- Customize, measure, and improve the CN Web Services, and the content provided through them;
- Enforce our Web Services Terms of Service and detect fraud and other illegal activities;
- Update any programs or other tools that we provide in conjunction with the CN Web Services.
Comcast may use Web Log Data, Preferences Data, and Your Data in these forms for internal business purposes, such as determining how much traffic certain portions of the CN Web Services receive, for license reporting and assessment of service levels, to better understand how the CN Web Services are used, to gauge traffic patterns and determine what types of content and services are most popular with users of the CN Web Services, or determining which search queries are the most popular.
Comcast may also use Web Log Data, Preferences Data, and Your Data to customize the CN Web Services and Services and make them more relevant to you. For example, Comcast may use such data to determine which channels, content, events, discussions or projects to recommend to you.
Comcast may use your Registration Data to verify that you are the person authorized to use the CN Web Services or to manage your account. Comcast may also use your Registration Data to determine whether your Comcast Digital Cable with On Demand subscription allows you to access premium content or services offered through some of the CN Web Services. For example, Comcast may use this subscription information to permit you to access, via one or more of the CN Web Services or certain programming included in your Comcast Digital Cable with On Demand package.
5. Sharing of Information
Comcast uses third parties to assist us in delivering parts of the CN Web Services to you. We may share portions of Your Data with these third parties to the extent necessary for them to provide these services. These companies are acting on Comcast’s behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for specific purposes. As described in more detail below, Comcast may also provide Non-Personally Identifiable Information elements of Your Data to third parties who deliver ads to you on Comcast’s behalf. Comcast will not provide your Personally Identifiable Information to these advertisers unless you expressly authorize us to do so.
Comcast may also share Web Log Data and Preference Data, which do not contain Personally Identifiable Information, with third parties. For example, Comcast may share traffic data for one of the CN Web Services with a third party that analyzes and publishes Website traffic surveys. Or, Comcast may share Web Log Data and Preference Data with the content providers to the CN Web Services.
Comcast may also share Web Log Data, Preference Data, and Your Data within its internal family of companies solely to provide you with the CN Web Services or other cross-platform services it thinks may be of interest to you.
You may authorize other Internet sites such as Twitter or Facebook to access and publish on their Websites some of Your Data, including your Activity Data. In addition, certain CN Web Services allow you to use your contact lists from Internet sites such as Twitter or Facebook to share portions of Your Data, including your Activity Data, with others. If you provide Comcast with your credentials for this kind of Internet service and use the features of the CN Web Services that share information across these Internet services, or, if one of these Internet service contacts Comcast using your CN Web Services credentials and asks to have access to certain portions of Your Data, Comcast will treat this as your authorization to share such portions of Your Data with that Internet service.
6. Communicating with You
Comcast may use your Registration Data to send you a confirmation e-mail verifying the ownership of the e-mail addresses provided in your Registration Data and to send you service-related communications about the CN Web Services. In addition, Comcast may send you promotional e-mail relating to the CN Web Services for which you have activated your account as permitted by applicable law. You can opt-out from receiving such promotional e-mail by following the instructions contained in the e-mails or individual website.
7. Participating in Blogs and Forums
If you post comments to any of the blogs, forums, or other community sections of the CN Web Services, any information you submit there can be read, collected, or used by other users of the CN Web Services and any PII you post could be used to contact you. We are not responsible for PII you choose to submit through these features.
Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the CN Web Services.
Comcast uses industry standard approaches to securely store, control access to, and make appropriate use of Your Data, and we require our contractors and other providers to do so as well. However, no security measure is completely effective and Comcast cannot guarantee the complete security of Your Data. If you don’t want Comcast to know any particular information about you, you should not register to use the CN Web Services or include it in anything that you submit or post to Comcast, including posts on the CN Web Services or e-mails to Comcast.
As an additional security precaution, neither Comcast nor any of our authorized service providers will ask you for your Comcast password in an e-mail, over the telephone, or in an online support forum or chat area. Do not give your Comcast password to anyone in an e-mail, over the telephone, or in an online support area.
9. Disclosures of Information
10. Special Note About Children
Comcast does not knowingly collect Personally Identifiable Information from anyone under the age of 13 without first obtaining parental consent. For those portions of the CN Web Services that do collect information from children under the age of 13 after obtaining parental consent, Comcast or its contractors will provide a special notice or other information describing any additional privacy protections that may apply. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to Comcast or to anyone else.
11. Your California Privacy Rights
California law permits its residents to request and receive information about a business’ disclosure of certain categories of PII to other companies for their use for direct marketing. If you are a California resident and a user of any of the CN Web Services, you can request a copy of this information from Comcast Interactive Media, LLC by sending e-mail to CIM_Privacy at Comcast dot com or a letter to Comcast Interactive Media, LLC, Attn: California Direct Marketing Information, One Comcast Center, Philadelphia, PA 19103. Please include your name and e-mail address in e-mail requests, and your name and postal address in mail requests.
12. Change of Ownership or Other Business Transaction
In the event Comcast enters into a business transition, such as a merger, acquisition, or the sale of all or part of its assets (a “Business Transition“), Your Data (including PII and non-PII associated with the CN Web Services) will likely be part of the assets transferred.
14. International Visitors
15. Contacting Comcast & Customer Support
Effective: January 25, 2012